We respect your privacy. This policy explains what personal information we collect through this website and how we use and protect it.
Contents
About this policy
This website and the services provided through it are operated by Dillon Devathasan, an individual sole trader, trading under the name Companion Veterinary Neurology.
Companion Veterinary Neurology identifies the veterinary neurology services and website operated by Dillon Devathasan and is not a separate legal entity.
References to “we”, “us” and “our” throughout this Privacy Policy refer to Dillon Devathasan, the operator of Companion Veterinary Neurology.
ABN: 22 168 541 252. Business address: 2/290 Boundary Street, Spring Hill, QLD 4000, Australia.
This policy explains how we collect, use, store and disclose personal information through companionvetneuro.com (the website), including our contact form and online booking for veterinarians.
We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
The My Pet Seizure Diary app has its own app privacy policy.
Information we collect
When you contact us: your name, your email address, whether you’re a pet owner, a veterinarian or someone else, your message and your consent to this policy.
When a veterinarian books a case consultation: the veterinarian’s name, clinic, contact and billing details; details of the patient that you choose to share, such as its history, test results, images and videos, which may include the owner’s name; and card payment details, which are handled by our payment provider.
When you visit the website: technical information such as your IP address, browser and device type, the pages you visit and how you arrived, collected through cookies and analytics tools.
Please don’t send us information about your pet’s health through the contact form. If your pet needs care, contact your veterinarian.
How we use personal information
We use personal information to:
- reply to your messages
- arrange and provide case consultations, including scheduling, meeting links, payments, invoices and records
- run, secure and improve the website
- meet our legal obligations
We don’t sell personal information.
Service providers we use
We use trusted providers to run the website and our services. They handle information on our behalf, under their own privacy terms:
- website hosting on servers in Australia
- online booking software on the website
- Stripe, to process payments (we don’t store full card details)
- calendar and online meeting services: Microsoft 365, including Outlook and Microsoft Teams
- email services, which send us a copy of each enquiry and booking
- Google Analytics, to understand how visitors use the website
- security and spam protection services
Some of these providers, including email providers, may store or process information outside Australia, for example in the United States or Europe.
Storage and security
Information you send through the website is stored in the website’s database and files on servers in Australia, and in the email and booking services described above. We take reasonable steps to protect it, including encrypted connections, security monitoring and regular backups. No method of transmission or storage is completely secure.
How long we keep it
We keep personal information only for as long as we need it for the purposes above or as the law requires, for example records of payments and consultations. When we no longer need it, we delete it or remove identifying details.
Access, correction and complaints
You can ask to see or correct the personal information we hold about you, or ask us to delete it, by email to info@companionvetneuro.com or through our contact page. We may need to confirm your identity first.
If you have a concern or complaint about how we have handled your personal information, please contact us at info@companionvetneuro.com.
We will acknowledge your complaint and take reasonable steps to investigate and respond within a reasonable timeframe. We aim to resolve privacy complaints within 30 days where practicable.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Children
The website is intended for adults. We don’t knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.
Contact us
For privacy questions or requests, email info@companionvetneuro.com or use our contact page.